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Order Cancellations/Changes will no longer be possible after your order is submitted. Please make sure all your information is correct before submitting your order.
Fan Club Members – For information on how to join the Fan Club or for questions about your fan club membership, please contact the Fan Club Department by phone at 877-NFC-BOYS option 3 or by email at fanclub@dallascowboys.net.
Sale Price Policy: Any item may be returned or exchanged for the original purchase price. If an item is exchanged for a like item, the customer will be charged the original price for the exchanged item. No price adjustments will be given for sale merchandise.
Customized/Jerseys: We offer customized adult authentic jerseys, customized adult replica jerseys, and customized youth replica jerseys. These customized items will take approximately 2-3 weeks to process not to include shipping. These items are made to order and no returns or cancellations will be accepted on any of the customized jerseys. We recommend that our jerseys be hand washed in cold water and hung dry. Due to unique customized process, do not wash in hot water or heat dry them. Jerseys damaged due to improper care will not be replaced or accepted for return.
Shipping occurs Monday through Friday, excluding nationally recognized holidays. No shipping occurs on Saturday or Sunday. The Dallas Cowboys do not offer Saturday or Sunday delivery. Orders are shipped via UPS (excluding APO's and FPO's, which are shipped via the USPS - United States Postal Service). All orders being shipped to APO's, FPO's, or Rural Routes cannot be shipped with any service other than 4 to 5 day or ground delivery. All orders shipped with UPS will be assigned a tracking number and can be easily tracked online UPS. The Dallas Cowboys shall not be liable for loss, damage or delay caused by Acts of God, perils of the air, authority of law, riots, strikes, civil commotions, or hazards or dangers incident to a state of war.
UPS Next Day Requests must be placed (by Phone or the Internet) by 12:00 noon Central Standard Time (CST) in order to be received the following business day. Overnight requests that are place after 12:00 p.m. CST will be overnighted the following business day and received the first business day after that. For example, an order placed on Tuesday at 11:00 a.m. CST will be shipped on Tuesday and delivered on Wednesday by 5 p.m. An order placed on Tuesday at 12:30 p.m. CST will be shipped on Wednesday and delivered on Thursday by 5 p.m. PLEASE NOTE: We do NOT offer SATURDAY delivery. Orders placed before 12:00 noon CST on Friday will be shipped on Friday and delivered on Monday. Orders placed after 12:00 noon CST on Friday will be shipped on Monday and delivered on Tuesday.
APO's and FPO's will be shipped via the United States Postal Service (USPS) Certified mail, with signed return receipt. UPS cannot deliver to a post office box. A $20.00 handling fee will be applied to all APO/FPO orders.
Return Policy: Return Policy: THE DALLAS COWBOYS CATALOG / INTERNET WILL NOT ACCEPT ANY RETURNS OR EXCHANGE WITHOUT A PROPER R.A. #. You can only receive a refund within 30 days of shipment or exchange merchandise within 30 days of shipment. NO EXCEPTIONS! If you would like to return (up to 30 days from ship date) or exchange (up to 30 days from ship date) merchandise, please follow these simple instructions:
All returns and exchanges must be accompanied by R.A. # or they will not be accepted. To attain a R.A. # call Customer Service at 1-800-972-0773 X 3 or send an e-mail to returns@dallascowboys.net.
PLEASE ALLOW 2-3 WEEKS FOR US TO RECEIVE AND PROCESS YOUR RETURN.
We will credit or refund the full value of the item and any taxes that were charged (excluding any shipping and handlings charges). If you request an exchange for an item(s), standard shipping and handling rates will apply to the reshipment. The shipping and handling will be based on the value of the reshipment. Please refer to our rates on-line at www.dallascowboys.com or contact customer service at 1-800-972-0773 X 3 or 1-877-NFC-BOYS. This amount will be billed to the original credit card used in the purchase, unless otherwise noted. We will gladly exchange your merchandise or issue a refund within 30 days of the date of purchase. All return merchandise must be in its original condition or it will not be accepted. We cannot accept returns on Autographed items, authentic or replica customized jerseys, and Game Used Merchandise We are not responsible for lost returns. Shipping and handling charges are non-refundable.
Size Charts
Jerseys
Jerseys are Reebok Brand and are measured by chest size in inches. Please use the following chart to determine the appropriate size:
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LARGE
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X-LARGE
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XX-LARGE
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XXX-LARGE
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XXXX-LARGE
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48
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52
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56
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58
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60
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Men’s Apparel
The following size chart is based on chest size, waist size, height and their respective industry standards:
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MEDIUM
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LARGE
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X-LARGE
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XX-LARGE
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XXX-LARGE
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Chest
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38”-41”
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41”-44”
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44”-47
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47”-50”
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50”-53”
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Waist
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31”-34”
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34”-37”
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37”-40”
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40”-43”
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43”-46”
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Height
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5’10”
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6’
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6’2”
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6’4”
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6’6”
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Women’s Apparel
The following size chart is based on bust size, waist size, height, size and their respective industry standards:
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SMALL
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MEDIUM
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LARGE
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X-LARGE
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Bust
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32”-34
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34”-36”
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36”-38”
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38”-40
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Waist
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23”-26”
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26”-29”
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29”-32”
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32”-35”
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Height
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5’3”
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5’6”
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5’8”
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5’11”
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Size
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4/6
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8/10
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12/14
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16/18
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Children’s Apparel
The following size charts are based on infant, toddler, kids/children and youth sizes and their respective industry standards:
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Infant
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NEWBORN
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0-3
MONTH
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6-9
MONTH
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12
MONTH
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18
MONTH
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24
MONTH
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Height
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20”-22”
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22”-24”
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24”-28”
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28”-30”
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30”-32 ”
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32”34”
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Weight (lbs)
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5-9
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9-12
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12-19
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19-22
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22-24
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24-28
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Toddler
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2T
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3T
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4T
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Height
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32”-36”
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36”-38”
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38”-41”
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